PRIVACY & FAQ

PRIVACY POLICY PLUS TERMS AND CONDITIONS

Who we are

Our website address is: https://kateyaldred.co.uk.

What personal data we collect and why we collect it

Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with. How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

HELP & FREQUENTLY ASKED QUESTIONS

THE BOOKING FORM ISN’T WORKING

Please try these simple steps:
- Refresh your browser
- Try using a different internet provider. For example if you are using Chrome, try Internet Explorer
- Try a different device. The booking forms are compatible with mobile devices but try a computer.
If all these steps do not work please send an email.

WHAT WILL I NEED?

EQUIPMENT
This may vary dependant on your case and species. Generally everyone will need a clicker and rewards such as food, and appropriate treat pouch.

All animals must have appropriate equipment that is sturdy and safe and non-harmful.

Most importantly, bring a smile and positive attitude.

More information will be sent to you once you have booked.

MISSING A SESSION?

CHECK THE POLICY
All one-to-one work must be paid for in advance of the appointment. If you need to change a session you must give 72 business hours notice or you will be charged in full.

Saturday appointments and appointments made for St.Olaves hall are non-refundable.

Training classes are non-refundable; you are paying for your place.

VACCINATIONS

WHAT VACCINES DOES MY DOG NEED?
All puppies and dogs attending classes or sessions at St.Olaves village hall or any other group session/location must be up to date with CORE vaccines set out by the British Small Animal Veterinary Association (BSAVA), and the Veterinary Medicines Directorate (VMD). These should be given under the direction of your veterinarian which include; DHP and LEPTO. Titre tests will be accepted as long as the results are provided on headed paper from your veterinarian. If you do not agree with this policy please seek alternative training arrangements.

Additional information

PRIVACY POLICY

In line with GDPR please find a copy of the privacy policy here.

TERMS AND CONDITIONS OF SERVICE

Please ensure you have read all of the terms and conditions of service. This covers cancellations, animal illness and a range of other topics.