Veterinary Referral


All owners signing up for behaviour help must have a referral form completed by their veterinarian. This may mean you need to visit with your pet to have an examination conducted. This will be at the discretion of your veterinarian according to when you last visited and the nature of your last visit.

You can either direct your veterinarian to this page or download and print the form to take with you.

Claiming on Insurance

If you are planning to instigate a claim for behaviour support through your insurance company you must check this first prior to placing a booking as there are un-refundable charges during the booking process.

Not all insurance companies will pay out for behaviour and those that do might have restrictions, such as, the professional being a member of a specific organisation.

It is vital you check this first with your insurance company and read the refund policy prior to booking. Should you wish to make a claim to recoup your fees this has to be processed through your veterinary surgery as a veterinarian has to sign a claim form.

CLICK HERE to read the refund policy, found under ‘Additional Information’

Returning the form & history

The form needs to be returned to the assessor along with any relevant history prior to the behaviour assessment. Your veterinarian can complete the form online or email the completed copy over (instructions are on the form).


Please either download the form and return it to the address on the form along with the history or complete the version online. Where possible please send this as soon as possible rather than giving it to the owner.


The return email address is specified on the form under the veterinary section.