1-2-1 Behaviour Help, Consultation & Ongoing Support in Norfolk & Suffolk
Let me Guide you to Implement Positive Behaviour Changes
If you are feeling drained, tired, confused, or at your wit's end share the burden and let Katey help you! Everyone experiences issues from time to time. Katey is renowned for her empathy and non-judgemental personality when it comes to helping owners!
YOUR COMPANION'S HEALTH
Firstly, is your dog or cat in optimal health? It is vital to have a check-up if you haven't been recently as health really influences behaviour. If you have already been, fantastic! All dogs and cats MUST be referred by a veterinarian to proceed as this is an ethical requirement. If you haven't been recently your veterinarian may ask to see you - please call and check with your practice. Instruct your veterinarian to complete the form located on the veterinary referral page.
Having trouble obtaining a referral? Get in touch to chat it over.
Not sure if you need training or behaviour help? Take a look at this for guidance.
This is not an exhaustive list, you might have an issue not listed you need help with. Not to worry Katey can cover it.
Do you have dog-to-dog issues?
If you are experiencing the singular behaviour issue of dog-to-dog issues we have a specific behaviour programme to help with that. CLICK HERE to read more about Proactive Paws©.
I'm not sure or have questions
No problem! First, scroll to the bottom of the page for common questions. Next, take a look at the programmes available below then click Apply to send over your details and questions. Alternatively, you can book a phone call! All the info you need is further down the page.
If you know you need behaviour help you can go ahead and purchase a programme and then schedule your appointments.
HOW DOES IT WORK?
BEHAVIOUR PROGRAMME PURCHASE OR APPLICATION
Take a look at the four behaviour programmes listed below then:
- Complete your dog behaviour questionnaire HERE
- Cat cases are taken on a case-by-case basis. Please APPLY to send us more information
- Purchase a programme (or apply if you have questions)
- Instigate your veterinary referral ensuring we have it before the first appointment
- Follow the instructions in your booking email to schedule your appointments
Katey only works with owners committed to implementing change, requiring a commitment to at least 3 sessions.
QUESTIONNAIRE & APPOINTMENT BOOKING
Complete an extensive questionnaire for your dog or cat. Upon completion, you will be sent instructions for booking a programme (if you haven't already). Pay attention to your emails, all this information will be sent to you.
- Pre-book your assessment
- Pre-book all of your follow-up appointments
- Prepare for your sessions
- Attend your assessment
WHAT IS THE ASSESSMENT?
- 90-minute assessment with Katey
We will discuss your questionnaire, Katey will ask for further clarification - You will be provided with an explanation of the issue/s you are having
- You will be provided with management strategies
- You will gain a deeper understanding of the issue/s
You may be given practical tasks to undertake - You will be provided with a report and treatment plan available to you on your first follow-up session
- The referring veterinarian will be sent a summary letter
- If your assessment is on Zoom you will have access to rewatch the session
WHAT DO FOLLOW-UPS INVOLVE?
The first will be to discuss and go through your report with you.
Subsequent follow-ups are to empower you to make changes, re-assess your progress and make any tweaks that are needed.
Katey only takes on clients who show commitment to receive ongoing support via the behaviour programmes as one-off sessions will not go far in helping with the issue/s.
ASSESSMENT & BEHAVIOUR PROGRAMME
Katey only works with owners committed to implementing change, requiring a commitment to a minimum of 3 sessions.
Each programme includes a behaviour assessment, report with behaviour plan and follow up appointments
The more you commit too the more you save overall! You can choose from 4 different support programmes.
Appointments are on weekdays only on Tue & Fri mornings up to approximately mid-day (subject to availability). You will unlock appointment slots upon booking.
Appointment options: In-person programme, online programme OR assessment online and in-person follow-up sessions.
Katey only takes on 4-new behaviour cases per month. If you need help get in touch as soon as possible to avoid a delay in starting your behaviour programme.
Session Locations
In-person or via Zoom.
Why use Zoom? Zoom sessions are used for certain behaviour issues when you need a home visit, or during adverse weather or illness restrictions. Zoom is a very efficient method, especially for behaviour. Unsure? Request a free Zoom session to test it out & watch the video below for all the benefits.
In-Person
Our in-person sessions can take place from a choice of two locations on Tuesday and Friday mornings:
- A secure fenced field in Blundeston, Lowestoft
- Gorleston Cliffs, Gorleston on Sea, Great Yarmouth
For behaviour assessments in person, this can only occur at Blundeston. Follow-ups are suggested at Blundeston also but this might vary depending on the issue you are working on. Unsure, we can chat about it first.
Home visits are only available for cats where needed with limited availability. Please get in touch to check availability.
In-Person Sessions and Online Option
Not sure if you should have in-person or online help? If your dog has issues with noises, reluctance to walk or human aggression you need online behaviour help. If you need a home visit, you will need online help as home visits are not available. Costs are provided upon application and are subject to change.
Online Meetings
Zoom sessions are used for online programmes and occur from Midday onwards on Tuesdays and Fridays. These are useful for cases such as:
- Puppies too young to go out
- Dogs with noise sensitivities
- Dogs with stranger-human sensitivities
- Dogs with issues being left at home
- Dogs displaying aggression
This allows Katey to be with you at home without the distraction of physically being there. This is a must for safety and welfare reasons in any case of human aggression before switching to in-person sessions.
BEHAVIOUR PROGRAMMES
Take a look below for programme costs and secure online booking
The cost is the same for dogs and cats. Where a home visit is arranged this is subject to additional charge per visit.
Scroll below for a rough estimate
COSTS & BOOKING
Take a look at the programmes available. Scroll below for even more options. Diamond is the most popular programme.
Bronze
Basic Programme
- Assessment 1.5 Hour
- Follow-Ups 2 x 1 Hour
- Fortnightly Appointments
- Discount Not available
- Full Payment Up Front
- £380 Total Cost
- .
Silver
Standard Programme
- Assessment 1.5 Hour
- Follow-Ups 4 x 1 Hour
- Fortnightly Appointments
- Discount 10%*
- £363 up front £153 2nd fee
- £516 Total Cost
- Full Cost Value £550
Gold
Standard Programme
- Assessment 1.5 Hour
- Follow-Ups 6 x 1 Hour
- Fortnightly Appointments
- Discount 15%*
- £427 Up Front £217 2nd Fee
- £644 Total Cost
- Full Cost Value £550
Platinum
Standard Programme
- Assessment 1.5 Hour
- Follow-Ups 8 x 1 Hour
- Fortnightly Appointments
- Discount 15%*
- £489 up front £289 2nd fee
- £788 Total Cost
- Full Cost Value £890
All appointments are subject to Terms and Conditions. *Discounts where applied are on the follow-up appointments. Assessment fee is not included.
Want to see what slots are available before booking? CLICK HERE to view the diary.
When are the appointment times?
Currently Tue and Fri morning until approximately mid-day Hours may differ for in-person sessions during the summer heat.
Behaviour Questionnaire & Veterinary Referral
Once you have made your enquiry and Katey has taken you on, you will complete a behaviour questionnaire. You will be navigated to a page where you can then access programme booking.
Questionnaires will not be read if a booking is not complete. In addition, your veterinarian may need to send a referral form prior to your appointment.
How many appointments will it take to fix my issue?
Unfortunately, there is not a one size fits all as this depends on many factors: health status, how long the issue/s have been present, how many issues are present, how much you commit to making changes, how consistent you and your family are (to name but a few).
I don't think Zoom is suitable as you won't get to 'see' the problem behaviour
It is a myth that the behaviourist needs to see and experience the behaviour issue as this is in fact detrimental to the dog and to the working relationship. In addition, where there are cases of human aggression the assessor's safety is a priority. You can provide videos if you wish of the behaviours being experienced. These should only be filmed when the opportunity arises and should not be incited.
HELP: My Dog has bitten a person!
Dog bites vary in severity and the severity of a bite can lead to the owner being prosecuted, as such each case is considered on its own merit. If the bite is severe you may be referred to another professional and you may need specific legal help/advice.
Where are the sessions?
Live and online or in-person. In-person locations include a secure field in Blundeston, Lowestoft OR Gorleston cliffs. There is small availability for follow-ups only at St.Olaves village hall 8pm on select dates.
Do you do home visits?
Home visits are currently very limited, where they occur additional charges apply.
How can I pay?
All payments are taken in advance via the booking system, you can pay securely with a card.
Can I pay on the day?
We require all bookings to be made a week in advance and have a strict cancellation policy.
Can I pay a different way?
We will accept cash or cheque as long as the funds are received and cleared before booking an appointment. Please get in touch to enquire.
How can I book further support programme?
You will be sent these details once you have finished your current programme.
Can I claim on my insurance?
You need to check the specific requirements with your insurance company and ask which associations they require the behaviourist to be joined to. You must do this prior to making a commitment to booking. Katey is a full member of the APBC and a Registered Veterinary Nurse, this usually meets the requirements needed.
Can I claim directly on insurance?
You are required to purchase your programme and claim the fee to be paid back to you.
AREA COVERED & TRAVEL FEE
In the event of a home visit please find details below
Areas Covered
Split into 4 areas there is a travel fee per area PLUS a 50p per mile expense each direction.
- Area 1: £12 plus mileage. Within 15 minutes and minimum charge
- Area 2: £24 plus mileage. Within 30 minutes
- Area 3: £36 plus mileage within 45 minutes. Double appointment required
- Area 4: £48 plus mulage within 60 minutes. Double appointment required
- Outside area 4: considered per case, Zoom consultation is also available.
The map depicts an estimate, for an accurate cost please provide your postcode.
All travel fees are due in cash at the start of your appointment. Any journeys that are over 45 minutes will be required to book a double appointment. Therefore, you will need to book a SILVER programme as a minimum entry.
Norfolk & Suffolk
Click on the map to expand for fee and scroll